Privacy Policy
Privacy Commitment
Superhighway and the Australian Privacy Act.
The Commonwealth Government has passed the Privacy Amendment (Private Sector) Act 2000 (Cth) which amends the Privacy Act 1988(Cth). As an Australian owned company, our policy for your consumer privacy is based upon the Australian - 10 National Privacy Principles. When you purchase from Superhighway, contact Superhighway, provide information to Superhighway or view our website SUPERHWY.com.au, we will protect your privacy and help you maintain control over your personal data that you have provided to Superhighway.
Superhighway will ONLY use your information to support your interaction with Superhighway.
Superhwy.com.au has created this privacy statement to demonstrate our commitment to your privacy. The following discloses our information gathering sequence in use by Superhwy.com.au
Collected Information?
Information collected will only be used for the conduct of business with Superhighway and the you, the client. It will be fair, lawful and non – obtrusive. Superhighway will use the Collection Statement. Where reasonable and practical, Superhighway will endeavour to collect information directly from the individual.
Collecting your personal information
At Superhighway, it is our concern to protect customer information and to provide a safe and secure on-line system. Our website is used to gather information about our customers, enabling us to provide the our customers with better service and support.
No information will be collected from browsing our web site. Once you have registered on our web site. Your personal details will be stored in the Superhighway database to provide you with prompt assistance if you should call our office for support.
Does Superhighway use "cookies"?
We do use cookies to enable session management as you browse our site. The cookie is a tiny text file containing a session id number, and is sent back to us by your Internet browser each time you visit our site. The cookie itself will automatically expire. The only information that is obtained from you (other than what you tell us when you fill in a from) is your IP address, which is stored with each session to assist the Police with fraud investigation if required. Note that the cookie allows you to remain logged in to the site once you have entered your e-mail address and password - we recommend that you leave our website by clicking the Logout button, as this will clear your session, and close your login at the website. This is useful for preventing other users of your PC from using your login without your knowledge.
How secure are my details once they are given to you?
We collect your contact information (name, address, e-mail address, and phone numbers), to process your order.
This information will be kept confidential and at no time will this information be traded, swapped, exchanged or sold to any other party or company. Superhighway will not use this information for any other purpose than to complete a customer order, or to communicate with the customer to discuss associated problems or delays concerning their order(s).
All customer information is kept on a secure server and protected by firewall security systems.
Data Quality and Security
Superhighway will endeavour to collect and use information that is accurate, complete and up to date. The Quality of data will be continually confirmed.
Superhighway will take all reasonable steps to protect your information from mis-use, loss, unauthorised access, modification or disclosure.
What will you do with my Email Address?
The E-mail address you submit when filling in a form will be used by Superhighway for the sole purpose of extended customer service. Superhighway will only use your E-mail address to communicate with you about your enquiry or order. We may also send E-mails to customers about important information regarding the Superhighway site.
Sensitive Information
Superhighway will not collect sensitive information unless the individual consents. If Superhighway uses any service provider as a third party ie mail house , PR firm or recruitment company etc we insist that they abide by the new privacy laws.
Types of Information and Uses
The types of information that Superhighway may request might include the following;
- Your details on a customer purchase order
- E-mail notification for example: your order status, your web account number, your RA /service job number, our technical response to your problem
- Your contact for a newsletter or mailing list.
- Our response to your request for a quotation.
- Your customer satisfaction level as a user of the products and services provided by Superhighway.
- Your acceptance to receive information from a telesales person.
- Confirmation that you will attend an Superhighway business related conference or seminar.
In the case of newsletters or mailing lists, you can "unsubscribe" to these mailings at any time:
- By emailing simply the words UNSUBSCRIBE on the subject field we will remove your email contact name - Email marketing@superhwy.com.au
- By faxing Marketing on 02 9986 1606 and requesting no information by whatever method.
- By calling Marketing on 02 9450 0498